Privacy Policy

Overview

This Privacy Policy explains how GN Jewellers ("GN Jewellers", "we", "us", "our") collects, uses, discloses, and protects information relating to individuals who visit our showroom, use our website, or place orders for gold, diamond, silver, or bridal jewellery ("Services"). By using the Services, you consent to the practices described in this Policy.

Information We Collect

• Information you provide: name, email address, phone number, billing and delivery address, KYC documents (where required for high-value purchases or gold exchange), design preferences, and any information submitted when you book an appointment, request a custom design, or contact us.
• Information collected automatically: IP address, device and browser type, and website usage activity when you browse our collections online.
• Information from third parties: data received from payment processors, hallmarking or certification agencies, and business partners, where applicable.

How We Use Information

• To provide, operate, and maintain the Services, including order processing, appointment booking, and custom design requests;
• To process transactions and send related confirmations, including for GST-compliant invoicing and hallmark certificates;
• To communicate with you, including responding to enquiries and sending order or appointment updates;
• To verify identity for high-value transactions, gold exchange, and to prevent fraud;
• To comply with applicable legal and regulatory obligations, including tax, BIS hallmarking, and corporate law requirements in India.

Sharing & Disclosure

We do not sell personal information. We may share information with:

• Service providers who process data on our behalf (e.g., hosting, payment processing, courier/logistics for delivery, hallmarking centres), under appropriate confidentiality obligations;
• Regulatory, tax, or law enforcement authorities where required by applicable law;
• A successor entity in the event of a merger, acquisition, or sale of assets, subject to equivalent privacy protections.

Cookies & Tracking Technologies

We use cookies and similar technologies to operate our website, remember preferences such as saved or wishlisted designs, and understand browsing activity. You can control cookies through your browser or device settings; disabling certain cookies may affect the functionality of the Services.

Data Security

We implement reasonable technical and organisational measures designed to protect information, including KYC and payment details, against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, comply with legal, tax, and accounting obligations, honour warranty and certification records, and resolve disputes, after which it is securely deleted or anonymised.

Your Rights & Choices

Subject to applicable law, you may have the right to access, correct, update, or request deletion of your personal information, and to withdraw consent for its processing. To exercise these rights, contact us using the details in Section 12.

Children's Privacy

The Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

International Transfers

Where information is transferred outside India, we take reasonable steps to ensure it receives an adequate level of protection consistent with this Policy and applicable law.

Changes to this Policy

We may update this Privacy Policy periodically. Material changes will be communicated through the Services. The "Last updated" date at the top of this page reflects the most recent revision.

Contact Us

For privacy-related questions, requests, or grievances, please reach out using the details below.